Royal Mail to pay one-off dividend amid Covid-19 parcel boom
Royal Mail have made changes to the way that parcels are treated within their network for individuals or businesses that send less than parcels a year. In April they introduced two maximum parcel sizes for items qualifying as 'small parcels', which attract postage at discounted rates in comparison to standard parcels. Royal Mail Small Parcel packaging. Max size: L 45 x W 35 x T 16 cm. Max weight: 2 kg. Size description: Royal Mail Small parcels are great for sending clothing, shoes and many other products. If you’re an ecommerce seller, there’s every chance that your product will fit into a Royal Mail Small Parcel. Packhelp size: F93 L x W 44 x T cm.
Whether you want to send a one-off letter, or several parcels, Royal Mail's Send an item is the quick and easy way to buy your postage online. Simply enter a few details about your letter or parcel, choose a delivery option and then print your postage. You can also get your postage printed for you by showing iis provided paarcel on your mobile device in a Royal Mail Delivery Office.
The quick and easy way to buy postage that fits around you
Get the latest business advice, tips and ideas with our guides and insights. From case studies to how-to guides, we can help your business grow All guides and insights; Whether you’re set up on Amazon, selling on eBay, or you’ve got an Etsy shop, we can help you succeed Guides for online sellers; Find the right tool to help you streamline your shipping operation, and find out what your. Royal Mail Parcel Prices for Business: Small and Medium parcels: Royal Mail Signed For: 1st Class Small Parcels: from ? 1st Class Signed For Small Parcels – from ? 2nd Class Small Parcels: from ? 2nd Class Signed For Small Parcels: from ? 1st Class Medium Parcels: from ? 1st Class Signed For Medium Parcels. What Size is a Small Parcel Royal Mail? The size of the small parcel is now deeper than the original. Its dimensions are X X mm. It has given the ability to send items like shoes and clothing, as they were once considered medium-sized, but due to high demand and frequency, the small parcel box now is bigger and better, fitting the.
Each item sent via one of their trackable mail services comes with its own unique reference number, which can be entered online in order to track its progress.
Exact times and destinations are given, and the signature of the receiver is often viewable online shortly after the letter or package has been successfully delivered. Confirmation of delivery is also available with Royal Mail Signed For, though this does not feature tracking details in full. Royal Mail Special Delivery Guaranteed and Royal Mail Tracked 24 and 48 are the domestic postal services which are fully track-able, International Tracking and Signature services are also available.
Both the sender and the intended recepient are able to track items using the reference code. Tracking numbers must be kept in a safe place, as once lost, access to the service is unavailable. The company Royal Mail plc was established in , though it was not until that its services were made available to the public.
For much of its history it has been a public company operated by the government, until the Postal Services Act came into place and, in October , The Royal Mail Group submits regular regulatory financial statements to Ofcom, where the companies detailed financial accounts and reports can be examined. These contain cash flows, costs and business reports. More summarized accounts can also be viewed online.
Royal Mail are dedicated to the community and have a Community Support Scheme to help charities and local communities in need of aid. They also select a Charity of the Year for whom the group collectively fund-raises money for over the period of two years.
Shares enable members of the public to invest in a company and grant them a degree of ownership in it, depending on how much is invested. This gives them certain rights and power within the company, and gives them the opportunity to influence decisions. Royal Mail share prices are constantly changing and are affected by a number of factors, such as the companies current profit and market share.
Full details of the current Royal Mail share price can be viewed and tracked online. Shares in the Royal Mail plc are available to purchase and can be managed and monitored using the Registrar Equiniti provided by the Royal Mail website. Here it is possible to find out the value of shares with a share valuation, change the name the shares are registered in, change an address when moving house, transfer shares to another person, pay out dividends, access documentation relating to the shares online and file a report in cases where share certificates are lost or misplaced.
Royal Mail constantly update their prices both for personal customers sending regular mail and business customers using special postal services. As well as making adjustments to the prices, they also frequently change the specifications of what can be sent and for how much, for example the dimensions or weight allowance of a package or letter. As of June , their key prices for domestic and international mail are as follows.
The prices for personal customers sending regular mail are different to those for business customers sending mail en mass on a daily or regular basis, and the prices for businesses vary in themselves too depending on how the postage is purchased, for example using a franking machine, online postage or regular stamps.
This option is only intended for letters that need to be sent with utmost urgency, and offers good compensation should the company fail to meet their delivery promise. There are several different options available for sending mail abroad, and prices vary depending on which Zone the country the mail is going to falls into.
For businesses that use Stamps, Online Postage or SmartStamp, special discounts are automatically applied to help cut down their costs and encourage the use of the Royal Mail over external courier services for the shipment of parcels and packages.
Business prices for sending letters and parcels to Europe or World zone 1 and 2 are the same as the prices listed above for personal customers. One of the main features available on the Royal Mail website is their postcode finder, which enables anyone to type in either a full postcode or part of an address and then comes up with full address matches instantly.
To save time, the postcode finder also automatically pulls out suggestions, as to what the address might be while the person begins entering the address or postcode. In result, the mail can then be sent, even if only the first line of it is known.
The Royal Mail online shop is intended primarily for businesses and offices who need to order mass mail supplies, with many items catering for their needs available, such as super saver packs of envelopes, rolls and sheets of stamps, mailing boxes, prepaid envelopes, postal stationary and postage labels. It also has a large range of goods available to the regular customer, including many gifts and collectibles related to the postal service. These include collectible stamps featuring unique designs and images, special stamp collections, pin badges, home ware and more.
There also sell customisable post and go stamps and a variety of stamp collecting accessories for hobbyists to help enhance their stamp collecting experience and keep their stamps safe, protected and in prime condition.
They also sell cardboard boxes, wrapping and packaging for those moving house or office. As well as a host of physical products and stamps, the Royal Mail online shop also gives regular customers and businesses alike the option to select, purchase and print their postage services online, and includes a price calculator which shows the price before the transaction is completed.
This then means the item can be posted without the need to go to a post office, with the exception of signed for mail or anything that needs proof of posting, as these require a stamp or signature from an official staff member. A small card is generally left by the postal delivery person stating details of the recipient, the item itself and with instructions of how to pick up the item from the nearest sorting office or arrange for it to be delivered again on a nominated day.
The redelivery is bookable through the Royal Mail website, and is free of charge when booked to be delivered to the same address again or to another address that falls in the same postcode area. For a small fee, it is also possible to arrange for the package to be delivered to the nearest Post Office branch in cases where the delivery office is out of the way.
Mail that is undeliverable is kept for 18 calendar days before it is sent back to the original sender. For inland mail to the UK that needs to be sent urgently and for which next day guaranteed delivery is necessary, Royal Mail offers a premium special delivery service that ensures delivery of the item by 1pm of the next day.
Unlike other Royal Mail services, this also includes Saturdays. With the Royal Mail Special Delivery service, customers are able to track the mail online as soon as it has been processed, and once delivered, they can view proof of delivery and a signature for absolute reassurance.
If valuable items, for example expensive gifts or jewellery, are being shipped via the service, compensation cover is available. For an additional fee, consequential loss cover can be purchased, meaning that if Royal Mail fail to fulfil their delivery promise and the customer incurs charges of some kind as a result, for example on official documents such as tax returns, they will cover the costs. The cost of the postage is also refunded in any cases where the delivery misses the deadline, and this is a guarantee that comes with the service, for which there is no additional cost.
When people move house or office , one of the biggest hassles is updating contact details and addresses with all companies, customers, friends and relatives. Ensuring that every bit of mail is sent to your new address and that nothing is sent to the old one is an impossible task, and it is inevitable that within the first 3 to 12 months of any move, mail will still end up going to the old address.
This can include important documents, bills or personal letters and goods , and so many people like to have the mail redirected to their new address to save any worry and reduce the risk of potential identity theft or privacy invasion.
This is especially so in cases where they have moved too far away from the old address to make regular collections and checks themselves. In order to benefit from this service, customers must specify their full name, birth date and address details and must also have a credit or debit card registered at the old address from which the mail is redirected.
It would cost, for example, the same amount for a whole famil y with a shared second name to redirect their mail as it would a single person. The service can be booked up to 3 months before an official moving date, so no mail is missed out or left to go astray.
Redirection is limited to a time period and you can request a renewal for an existing redirection. The first letter includes a renewal code and PIN code, which is required for a renewal of the redirection service.
It is not a difficult procedure. All the data is already with Royal Mail, so the renewal is actually a simple process, that one can do any time before ending of the booked redirection. You can visit the redirection service website for more details. This means that an item for you will require a payment of fees. In case you received this letter, you can visit the designated ParcelForce website , on which you need to type in the reference number and pay the fee online. You can also register with Royal Mail and pay the fee directly on the website.
Fees can also be paid in the stores in person, depending on the individual taste. Crime rates are going up and some small signs of absence from home could make ones home a target for thieves and identify fraud.
Royal Mail has recognized this potential thread and offers the keepsafe service for everyone seeking little more safety. All letters and parcels are being kept safe for you until you return up to 66 days in the Royal Mail offices. You can then schedule the delivery of all your mail and packages.
Setup is done usually within 5 days. Applications for the keepsafe service can be made online using an online form, or by calling the Keesafe team on One last option is sending a letter with the payment to:. Royal Mail have a customer service team that works to look into, deal with and ultimately resolve, customer complaints.
They currently promise customers a response within 30 days of receiving the complaint, though this is not always possible due to the amount of enquiries they have to deal with. Complaints that concern international mail can also take longer than the normal 30 days as they require the input of foreign administrators.
For more complicated cases that may require additional correspondence with the customer, resolution of a case and any reimbursement can take up to 90 days. Customers are able to file formal complaints online, by letter or by speaking with a Royal Mail advisor on the phone. Forms for specific complaint, for example Loss, Delay or Damage claims, are available to download through the website, or they can be picked up from any post office branch.
The complaints handling process can typically be divided into three to four stages, depending on the outcome and how satisfied the customer is with the service and resolution of the case.
The first step 1 entails the customer contacting the Royal Mail Customer Services Advisors, who provides the initial response. If unhappy with this response, the customer must escalate the case 2 , which is then re-investigated by the Customer Resolution Team. If dissatisfied with their response, the customer then has the option to take the complaint further 3 to the Postal Review Panel, whose aim is to come to a mutual agreement that is satisfactory for both parties.
If still unsatisfied with the outcome, customers can further escalate the complaint to the Postal Redress Service 4 , an independent company, though this is only available in exceptional cases. Full details of the procedure can be read here. Businesses that use Royal mail services are now able to register a special account online to purchase mail and to make managing their financial accounts and monitor spending easier.
The Online Business Account is straightforward to use and simply requires sign up to create an account. Through it, businesses can see exactly how much they are spending on postal services, all in one place, and can identify mailing patterns and analyze available data to attempt to cut down the costs and improve their overall cash flow.
It also shows invoices in full online and makes accessing old ones easy. Should a business wish to contest an invoice or raise a query regarding a detail on any invoice associated with their account, they can do so online.
There is an OBA help desk available, which is contactable by phone, to assist businesses with their account and any questions they might have. Video tutorials are also viewable on the website, along with a demo that shows everything in action, so that businesses interested, are able to get an idea of how it works before signing up.
The manager of the account can have sole access, or they can grant as many additional staff access as they wish. This means that the manager can enable the inhouse mailing office to have the ability to quickly purchase mail services on their behalf, then view in depth details and invoices at the end of the working day, week or month. There are a total of four different reports available, including overview reports, which detail volume and sales summaries, sorting them by account and products, invoice reports, for billing dates sales order and service information, and sales order reports, which contain full sales order information.
There are many jobs available at the Royal Mail Group, and although the roles of postman and postwoman are most common and thus the most visible, the kind of work on offer is actually varied and multifaceted, with jobs that will appeal to many skill sets. Examples include administration jobs, drivers, engineers, financial staff, security, technicians and technical advisers, human resources, data input, maintenance and graduate positions for those fresh out of University.
Jobs can be found using the Royal Mail job opportunity search service , where job sectors and location preferences can be specified, and which also allows people to submit applications for jobs that appeal to them. Royal Mail provides their staff with extensive and intensive training to prepare them for the work and puts great emphasis on safety and security in the workplace. Many of their roles have career options, with good salary increases, bonuses and rewards for long-term staff.
They also come with pension arrangements and benefits, also known as the Royal Mail Defined Contribution Plan , offering good job security with a view for retirement and the long term. Royal Mail is keen to employ skilled and knowledgeable graduates straight out of education and have many graduate programs available to train them and prepare them for a future in the company.